The Ombudsman’s Office is now asking petitioners to submit Form DHS
7001, the CIS Ombudsman Case Problem Submission form, with all cases.
This includes cases related to applications for Employment Authorization
Documents. Form DHS 7011 is required for compliance with relevant
privacy rules.
Previously the Ombudsman’s Office was open to customers submitting case
inquiries regarding Employment Authorization Documents outside of normal
processing times without also submitting Form DHS 7001, due to the
urgency of many of these cases. This is no longer the case. It should
also be noted that, in October 2011, the Ombudsman’s Office implemented
the new Ombudsman Online Case Assistance program, which is an online
system that enables same-day submission of case problems.
Download Form DHS 7001 at http://www.dhs.gov/xlibrary/assets/cisomb_dhsform7001.pdf
Access Ombudsman Online Case Assistant at https://cisombvos.dhs.gov/vos/form7001.aspx
