USCIS is consistently seeking new and innovative ways to engage with and
better serve their clients. The federal agency has started a new online
feedback tool called the USCIS Idea Community, to request ideas and
opinions on its customer service tools. The agency is seeking feedback
on the change of address online service; the e-request service; online
case status services; web self-help services; digital customer service;
and ‘How Do I?’ customer guides.
USCIS will run an idea campaign for each topic and, during that time,
will accept comments on that topic. It will then examine feedback and
explore how to improve its services. The first campaign is active
through August 7 and will focus on “Change of Address Online”, a
web-based tool to allow users to change their address online.
Learn more and share your feedback at: http://www.uscisconnect.ideascale.com.
