Starting January 12, USCIS’ National Customer Service Center will expand
its live, toll-free telephone assistance service to include Saturday
hours. Customer service representatives from the National Customer
Service Center will be available for calls from 8 am to 8 pm, Monday
through Friday, and from 9 am to 5 pm, Saturdays.
USCIS customers can call a toll-free number on Saturdays to get access
to nationwide assistance for immigration services and benefits. Customer
service representatives can answer routine questions on topics such as
ordering forms, processing times, and information on local USCIS
offices. People seeking answers to more complex questions should call
the Service Center Monday through Friday. The toll-free customer service
line is 1-800-375-5283.
